Terms of Service
Welcome to StartACall. These Terms of Service govern your access to and use of our web-based VoIP calling platform and all related services.
Table of Contents
1. Acceptance of Terms
By creating an account, using our Service, or clicking "I agree," you are entering into a legally binding agreement with StartACall. You acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference.
If you do not agree to these Terms, you must not access or use the Service.
2. Description of Service
StartACall provides a web-based Voice over Internet Protocol (VoIP) service that allows users to:
Make Calls
Make and receive international calls directly from your browser
Manage Numbers
Purchase and manage virtual phone numbers
Manage Contacts
Store and organize your contacts in one place
Payment Model: The Service is provided on a pay-as-you-go basis.
3. User Accounts & Responsibilities
Account Creation
To use the Service, you must create an account by providing a valid email address and creating a password, or by using Google OAuth. You agree to provide accurate, current, and complete information during the registration process.
Account Security
You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
User Conduct
You are responsible for your conduct and any data, text, or other materials ("Content") that you transmit through the Service.
4. Acceptable Use Policy
You agree not to use the Service for any unlawful or prohibited purpose. Prohibited activities include, but are not limited to:
Illegal Activities
Engaging in fraud, scams, or any activity that violates local, national, or international law.
Harmful Content
Transmitting material that is harassing, defamatory, threatening, obscene, or otherwise objectionable.
Robocalling
Using the Service for automated or mass calling operations without proper consent and legal compliance.
Unauthorized Access
Attempting to gain unauthorized access to the Service, other accounts, or computer systems or networks.
Service Disruption
Interfering with or disrupting the integrity or performance of the Service or the data contained therein.
Consequences of Violation
Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account and forfeiture of any remaining credits, without a refund.
5. Payments, Credits & Subscriptions
Calling Credits
The Service operates on a credit-based, pay-as-you-go system. You must purchase calling credits in advance to make calls. The rates for calls to different destinations are displayed within the platform.
Phone Number Subscriptions
You may purchase virtual phone numbers on a monthly subscription basis. Subscription fees are charged in advance for each billing cycle.
Billing
All payments are processed through our third-party payment processor, Stripe. By providing a payment method, you authorize us to charge the applicable fees.
Rate Changes
We reserve the right to change our calling rates and subscription fees at any time. We will provide you with reasonable notice of any such changes.
6. Refund Policy
✓Eligibility for Refunds
Refunds for purchased credits are available within 14 days of the purchase date, provided that none of the credits have been used. The only exception is for credits used on a call that resulted in a technical error on our platform.
Money-Back Guarantee
We offer a money-back guarantee for users who are not satisfied with the service. However, refund requests may be denied if a significant portion of the purchased credits has been used without a prior complaint about service quality.
Ineligibility for Refunds
Users whose accounts are terminated due to a violation of these Terms, including the Acceptable Use Policy, are not eligible for a refund of any unused credits.
Processing Refunds
To request a refund, please contact our support team. Approved refunds will be processed within 5-7 business days.
7. Service Quality & Availability
Our Commitment
We strive to provide a high-quality, reliable service with 99.9% uptime.
However, call quality and service availability can be affected by factors outside of our control, including:
Your internet connection
Network congestion
Public telephone network quality
Disclaimer: We do not guarantee uninterrupted or error-free service.
8. Emergency Services - 911 Calling
Critical Warning
THE SERVICE IS NOT A REPLACEMENT FOR A TRADITIONAL PHONE LINE. YOU CANNOT AND SHOULD NOT USE THE SERVICE FOR EMERGENCY CALLS (E.G., 911).
For Emergency Calls
You must use a traditional landline or mobile phone to make emergency calls.
Liability Disclaimer
StartACall is not liable for any claim, damage, or loss arising from your inability to use the Service for emergency calls.
9. Intellectual Property
All rights, title, and interest in and to the Service, including all underlying software, technology, and content (excluding your Content), are and will remain the exclusive property of StartACall and its licensors.
You may not copy, modify, or create derivative works based on the Service.
10. Disclaimers & Limitation of Liability
"AS IS" Service
The Service is provided on an "as is" and "as available" basis without any warranties of any kind, express or implied.
Limitation of Liability
To the maximum extent permitted by law, StartACall shall not be liable for any:
- •Indirect, incidental, special, consequential, or punitive damages
- •Loss of profits or revenues (whether incurred directly or indirectly)
- •Loss of data, use, goodwill, or other intangible losses
These limitations apply regardless of whether they result from your access to, use of, or inability to access or use the Service.
11. Indemnification
You agree to defend, indemnify, and hold harmless StartACall, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees) arising from:
Your Use of the Service
Any claims arising from your access to and use of the Service
Violation of Terms
Any breach or violation of any term of these Terms
12. Termination
We may suspend or terminate your access to the Service at any time, for any reason, including for a breach of these Terms.
Upon termination, your right to use the Service will immediately cease.
13. Changes to the Terms
We reserve the right to modify these Terms at any time. We will provide notice of any material changes by posting the new Terms on our website or by sending you an email.
Your continued use of the Service after such changes constitutes your acceptance of the new Terms.
14. Governing Law
These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions.
15. Contact Us
If you have any questions about these Terms, please contact us at:
Email us at
support@startacall.com