Privacy Policy
Last updated: October 2025
Table of Contents
1. Introduction
Welcome to StartACall ("we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web-based VoIP calling platform (the "Service").
Please read this policy carefully. By using our Service, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not access the Service.
2. Information We Collect
We collect personal information that you voluntarily provide to us and information that is automatically collected when you use our Service.
2.1. Information You Provide to Us
Account Information
When you register for an account, we collect your email address and password. If you register using Google OAuth, we collect your name and email address as provided by Google.
Payment Information
To process payments for calling credits and phone number subscriptions, we collect billing information, such as your name, billing address, and payment card details. All payment processing is handled by our third-party payment processor, Stripe. We do not store your full payment card details on our servers.
Contact Information
You may choose to upload and store contacts in your contact book, which may include names, phone numbers, and notes.
2.2. Information We Collect Automatically
Usage Data
We collect information about your interactions with the Service, such as the pages you visit, the features you use, and the time, frequency, and duration of your activities.
Call Data (Metadata)
We collect metadata related to your calls, including the phone numbers you call, the phone number you are calling from, the date, time, and duration of the call, and the cost of the call. We do not record the content of your calls unless you use a future call recording feature and explicitly consent.
Device and Connection Information
We collect information about the device and browser you use to access our Service, including your IP address, operating system, browser type, and device identifiers.
3. How We Use Your Information
We use the information we collect for various purposes, including:
Provide and Maintain Service
To create and manage your account, process payments, and provide the core functionalities of the calling platform.
Improve and Personalize
To understand how you use the Service and to improve and personalize your experience.
Communicate with You
To send you important information about your account, transactions, and changes to our terms, conditions, and policies.
Security and Fraud Prevention
To protect the security and integrity of our Service, and to prevent fraud and other unauthorized or illegal activity.
Comply with Legal Obligations
To comply with applicable laws, regulations, legal processes, or governmental requests.
5. Data Retention
We will retain your personal information for as long as your account is active or as needed to provide you with the Service. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Call metadata will be retained for billing and legal compliance purposes for a period determined by legal and regulatory requirements.
6. Security of Your Information
We use a variety of administrative, technical, and physical security measures to help protect your personal information. These measures include:
All data in transit is encrypted
Protection against malicious inputs
Prevention of automated attacks
Safe handling of user sessions
Important Notice:While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
7. Your Data Rights
Depending on your location, you may have the following rights regarding your personal information:
Right to Access
You have the right to request access to the personal information we hold about you.
Right to Rectification
You have the right to request that we correct any inaccurate or incomplete personal information.
Right to Erasure (Right to be Forgotten)
You have the right to request the deletion of your personal information, subject to certain legal and contractual restrictions.
Right to Restrict Processing
You have the right to request that we restrict the processing of your personal information in certain circumstances.
Right to Data Portability
You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us at the email address provided in the "Contact Us" section below.
8. International Data Transfers
Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
9. Children's Privacy
Our Service is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under 13.
If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information from our files.
10. Third-Party Services
Our Service relies on the following third-party services, which have their own privacy policies:
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email us at
support@startacall.com