Do I need to install an app to take calls on Shopify?

No. StartACall uses browser based WebRTC so your team can answer and place calls directly from Chrome Safari or Firefox without installing a Shopify app.

Can I buy a local support number for my store?

Yes. StartACall offers virtual numbers in 190 plus countries which you can publish on your store to provide local presence.

Can AI help handle support calls?

Yes. You can enable autonomous AI agents to handle routine inbound calls and use the AI Copilot to assist live agents with transcripts and suggested responses.

How do agents join calls?

Agents sign in to the StartACall dashboard and answer calls from the browser. Calls can be routed to queues groups or directly to agents.

Can I add a phone number to my Shopify store without installing apps?

Yes. StartACall bridges WebRTC and the PSTN so you can call and receive calls directly from the browser. Add your virtual number to Shopify contact settings or the storefront and start receiving calls without installing apps.

Can AI handle incoming Shopify support calls?

Yes. StartACall supports autonomous AI agents for inbound and outbound calls and a live AI Copilot that provides real-time transcripts and response suggestions to agents.

Do customers need to be on your site to call?

No. Customers can dial your published phone number using their phone. Your team can answer in the browser from anywhere. You can also place outbound calls to customers from the web console.

Shopify Customer Support Phone

Add Phone Support to Your Shopify Store

Let customers reach you by phone and let your team answer from any browser. StartACall connects Shopify stores to real phone numbers, AI agents, and live agent tools — no app installation required.

Integration Guide

Shopify Support Line Line Active

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Answer Shopify customer calls from Chrome, Safari, or Firefox with no downloads

Integration Guide

Quick steps to add a phone support line to your Shopify store and start taking calls from your team in the browser.

1. Create Account

2. Purchase a Number

Buy a virtual number in the country or region you serve and assign it as your store support line.

3. Add to Shopify

Place the number on your Contact page, theme header, or embed the StartACall web widget so customers can call directly.

4. Configure Call Routing

Route calls to live agents, IVR flows, or AI agents. Set business hours and fallback options for after-hours support.

5. Enable AI Copilot

Turn on real-time transcripts and response suggestions so agents can resolve tickets faster during calls.

Test and Launch

Make test inbound and outbound calls from the dashboard and review call quality and routing. When ready, publish the number on your Shopify store contact point.

Key Features for Shopify Support

Everything your support team needs to handle calls efficiently and increase first contact resolution.

Virtual Numbers

Get local or toll free numbers in 190 plus countries to make your store look local to customers worldwide.

Browser-Based Calling

Agents answer or place calls from Chrome Safari or Firefox without extra software using WebRTC and Twilio backend.

Secure and Reliable

Enterprise grade encryption and Twilio powered PSTN connectivity for reliable voice delivery.

AI Agents and Copilot

Autonomous AI agents can handle routine calls and a live AI Copilot helps agents with transcripts and suggested replies in real time.

Real-Time Analytics

Track call volume wait times and agent performance instantly to optimize support operations.

Local Presence

Publish local numbers on your store to increase pickup rates and customer trust.

Frequently Asked Questions

Can my support agents answer calls from home?

Yes. Agents simply log in to StartACall and answer calls from their browser. No hardware required.

Will the phone number appear on Shopify pages?

Yes. You can add your StartACall virtual number to contact pages headers or embed a click to call widget on your storefront.

Can I route calls to multiple agents or departments?

Yes. Configure routing rules, queues, and IVR so customers reach the right team. You can also set business hours and after hours flows.

How does AI Copilot help live agents?

AI Copilot transcribes the call in real time suggests replies and surfaces customer data from CRM so agents can resolve inquiries faster.

Ready to add phone support to Shopify?

Start accepting and making support calls from the browser in minutes. Add a local number, enable AI assistance, and empower your support team.