How does browser calling work for my firm?

StartACall uses WebRTC in the browser to connect to the PSTN via a reliable carrier. Users log in and can make or receive calls without installing software.

Will calls be secure and confidential?

Yes. Calls use encrypted transports, role-based access, and configurable recording settings so firms can manage confidentiality and retention.

Can I use AI to assist on client calls?

StartACall provides AI Copilot for real-time transcription and response suggestions and AI agents for automated intake and routine calls.

How do I start using it for my firm?

Register your firm on StartACall, assign users, and start making secure browser calls. No downloads required.

Can my firm make client calls from a browser?

Yes. StartACall lets lawyers and staff make and receive calls directly in the browser without installing any software.

Is client confidentiality protected on browser calls?

StartACall uses encrypted WebRTC connections and secure PSTN bridging to protect conversations. Firms can configure recording, access controls, and retention to meet confidentiality requirements.

Can I integrate calls with my case management software?

Yes. StartACall supports integrations and APIs for logging calls, attaching transcripts, and syncing metadata with practice management systems.

For Law Firms

Client Calls in the Browser
Secure VoIP for Law Firms

Make and receive client calls directly from Chrome, Safari, or Firefox. StartACall bridges WebRTC and the PSTN using Twilio and adds legal-grade security, recordings, and AI tools to streamline client intake and consultations.

See Features

Law Firm LineConnected

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Features Designed for Law Firms

Secure browser calling plus AI tools and integrations to make client communication effortless and compliant.

Browser-Based Calling

Counsel and staff dial any phone number globally from Chrome, Safari, or Firefox without installing apps.

Security & Confidentiality

Encrypted WebRTC connections, access controls, and recording options let you manage attorney-client confidentiality and retention policies.

AI Agents & Copilot

Use autonomous AI agents for routine intake calls and a real-time AI Copilot that transcribes and suggests responses during consultations.

Virtual Numbers

Purchase and manage local numbers for 190+ countries to keep client outreach local and professional.

Call Routing & IVR

Route calls to partners, intake teams, or AI assistants with customizable menus and on-call schedules.

Analytics & Time Tracking

Real-time call metrics, duration logs, and transcript attachments make billing and case documentation seamless.

Security and Compliance

Protect client communications with enterprise-grade controls and clear retention settings.

Encryption and Access Controls

All calls are secured with WebRTC encryption and routed through a trusted PSTN provider. Role-based access ensures only authorized staff can listen to recordings and transcripts.

Control who can record and download calls

Recording, Retention, and Audit

Enable recordings per-jurisdiction and assign retention policies to meet your firms obligations. Full audit logs help with discovery and internal reviews.

Transcripts can be attached to matters and exported for billing

Common Use Cases for Law Firms

Everything you need for client intake, consultations, scheduling, and billing.

Client Intake

AI agents handle initial screening calls, capture contact details, and populate intake forms automatically.

Consultations

Use AI Copilot for live transcription, suggested questions, and instant note creation during client consultations.

Billing and Timekeeping

Automatic call duration logs and transcript attachments streamline time entries and invoicing.

Frequently Asked Questions

Can StartACall protect attorney-client privilege?

StartACall provides encrypted connections, access controls, and configurable recording policies so firms can maintain confidentiality. We recommend internal policies for handling recorded material and transcripts to preserve privilege.

Do lawyers need to install software?

No. Calls are made in the browser, requiring no downloads. Staff can start calling from any computer or supported browser after logging in.

Can calls be attached to matters in case management systems?

Yes. StartACall offers integrations and APIs to attach call records, transcripts, and recordings to your case management or CRM platform.

Is live transcription accurate enough for notes and billing?

StartACall uses enterprise speech models and Deepgram to provide high-quality transcripts that can be reviewed and attached to matters for efficient note-taking and time entries.

Client Calls in the Browser Secure VoIP for Law Firms